Efren and Rosemarie Acosta
Virtual Spanish Speaking Customer Care
Efren and Rosemarie Acosta are the dedicated bilingual customer care specialists at Proflow HVAC and Plumbing. Together, they provide exceptional customer service to Spanish-speaking clients, ensuring clear communication and efficient service. Their commitment to customer satisfaction is reflected in their attentive and professional approach to handling inquiries, service requests, and technical issues.
With years of experience in customer service, Efren and Rosemarie work seamlessly together to address the needs of Spanish-speaking customers, ensuring they receive the same high level of care and attention as all Proflow clients. Whether it's scheduling a service, answering technical questions, or assisting with troubleshooting, Efren and Rosemarie are here to make every customer's experience smoother and more accessible.
Ted Rowe
Senior HVAC Specialist
Ted Rowe is a seasoned HVAC professional with over 15 years of experience in the heating, cooling, and ventilation industry. As Proflow HVAC and Plumbing's Senior HVAC Specialist, Ted brings a wealth of knowledge and technical expertise to every job. His deep understanding of HVAC systems allows him to diagnose and repair complex issues with precision, ensuring that your system runs efficiently and reliably.
Ted is known for his commitment to quality workmanship and his ability to provide clear, honest assessments of HVAC issues. Whether he’s repairing a furnace, replacing an air conditioner, or maintaining a heat pump, Ted approaches each project with a dedication to excellence and customer satisfaction. His vast experience and expert approach to troubleshooting have earned him a reputation as one of the top HVAC specialists in the area.
Chenoa Carrasco
Office Manager
Chenoa Carrasco is the heart of operations at Proflow HVAC and Plumbing. As the office manager, she is responsible for keeping the office running smoothly and ensuring that all customer inquiries and appointments are handled with care. With a background in administrative roles and customer service, Chenoa is dedicated to providing exceptional support to both the team and the clients. Her organizational skills and attention to detail help keep things on track, ensuring that each customer receives prompt and efficient service.
Chenoa is known for her friendly and approachable demeanor, always ready to assist customers with their needs. Her ability to multitask and solve problems quickly makes her an invaluable part of the Proflow team. When you call or visit the office, it’s likely that you’ll interact with Chenoa, who is always happy to help make your experience as seamless as possible.